918kiss App Privacy Policy – Malaysia User Data Protection

1Policy Introduction and Scope

918kiss app treats user privacy as non-negotiable. This Privacy Policy explains in detail how we manage the personal information you provide when using the 918kiss app platform, website, and mobile application.

This policy applies to all users who register an account, visit our website, or use any services provided by 918kiss app, including slot games, Live Casino, sports betting, and the VIP programme. By using our platform, you agree to the data collection and usage practices described in this document.

We encourage you to read this policy in full. If any section is unclear, our customer support team — available 24/7 — is ready to assist you via live chat.

2Information We Collect

We collect the information needed to provide a safe, fair, and legally compliant service. Below are the categories of information we collect:

A. Information You Provide Directly

• Registration information — full name, date of birth, email address, phone number, and the password chosen when opening your account.
• Identity verification information (KYC) — copies of your identification card, passport, or other official documents required to verify your identity.
• Financial information — bank account details, digital wallet account numbers, and records of deposit and withdrawal transactions.
• Contact Us — live chat records, emails, or any correspondence you send to our support team.

B. Information Collected Automatically

• Device and technical data — your IP address, browser type, operating system, and device model.
• Platform activity data — login records, game history, wagering transactions, and active session durations.
• Location data — general location information based on your IP address for legal compliance and account security purposes.
• Cookie data — information collected through cookies and similar tracking technologies to enhance the user experience.

3How We Use Your Information

Every piece of information we collect is used for specific, legitimate purposes. We do not use your data for any other purpose without notifying you in advance. The following are the primary purposes for which user data is used at 918kiss app:

• Account management — process registrations, verify identities, and ensure your account operates smoothly.
• Financial transaction processing — securely handle deposits, withdrawals, and all financial transactions associated with your account.
• Security and fraud prevention — identify and block suspicious activity, unauthorised login attempts, and protect your account from external threats.
• Legal compliance — meet legal and regulatory requirements, including anti-money laundering (AML) and know your customer (KYC) obligations.
• Service improvement — analyse usage patterns to improve platform design, speed, and the overall user experience.
• Service communications — send important notifications related to your account, transactions, and security updates.
• Customer Support — resolve complaints, answer enquiries, and assist you with any account-related issues.
• VIP Program and promotions — personalise offers and rewards based on your play activity as a member of the 918kiss app VIP program.

4Data Sharing and Disclosure

918kiss app does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, in certain situations, we may need to share your information with a limited set of trusted parties:

• Payment service providers — payment gateway providers, banks, and digital wallet providers that process your financial transactions. They receive only the data necessary to process the relevant transaction.
• Technology service providers — companies that provide technical infrastructure, server hosting, and cybersecurity services for our platform. All such parties are bound by strict confidentiality agreements.
• Authorities and regulatory bodies — when required by law, court order, or directive from a competent authority.
• Licensed gaming partners — game software providers that operate games on our platform may receive game session data required to ensure fairness and game integrity.

5Data Security and Encryption

Protecting your personal information is the top priority of 918kiss app. We invest in the latest security technology to ensure your data remains safe at all times, whether in transit or at rest.

The security measures we use include:

• 256-bit SSL Encryption — all communications between your device and the 918kiss app servers are protected using industry-grade SSL encryption protocols.
• Data encryption at rest — sensitive information such as financial details and KYC documents is stored in encrypted form on secure servers.
• Internal Access Control — access to user data within our organisation is restricted to staff with a legitimate business need only, and every access is meticulously logged.
• 24/7 security monitoring — our automated monitoring system detects and responds to any security threats in real time.
• Regular security testing — we conduct regular penetration testing and security audits to identify and address any vulnerabilities.
• Two-factor authentication (2FA) — users may enable this additional security layer to protect their account from unauthorised access.

While we take all reasonable measures, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within a reasonable timeframe in accordance with applicable legal requirements.

6Cookies and Tracking Technologies

918kiss app uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

We use several types of cookies:

• Essential cookies — required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies — collect data on how users interact with the platform to help us improve functionality and design.
• Functional cookies — save your preferences such as language, display settings, and login information so you do not need to re-enter them each time.
• Analytics cookies — helps us understand aggregate usage patterns to make better-informed platform development decisions.

7Your Rights as a User

As a 918kiss app user, you have certain rights regarding your personal information. We fully respect these rights and will make it easy for you to exercise them:

• Right to access — you have the right to request a copy of the personal information we hold about you.
• Right to rectification — if your information is inaccurate or out of date, you have the right to request a correction.
• Right to erasure — in certain circumstances, you may request that we delete your personal information, subject to our legal obligations.
• Right to restrict processing — you may request that we restrict how we use your data in certain circumstances.
• Right to object — you may object to the processing of your data for certain purposes, including direct marketing.
• Data portability right — you have the right to receive a copy of your data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our customer support team via live chat. We will process your request within the timeframe required by applicable law, typically within 30 business days.

8Data Retention and Deletion

918kiss app retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data — retained for as long as your account is active and for the period following account closure as required by applicable law.
• Financial Transaction Records — retained in accordance with applicable financial and tax regulatory requirements.
• KYC Documents — retained for the period prescribed by AML compliance requirements and related regulations.
• Security logs — retained for a sufficient period for investigation purposes if required.
• Marketing data — deleted when you withdraw your marketing consent.

9Privacy Policy Amendments

918kiss app reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to you via in-app notifications or your registered email.

The last updated date is always stated at the top of this document. We encourage you to review this page periodically so you remain informed of how we currently handle your personal information.

Continued use of the 918kiss app platform after any amendments to this policy constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account by contacting our support team.